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Privacy Policy - Chicken Road Ethiopia

Last Updated: September 2025

Our Commitment to Your Privacy

At Chicken Road Ethiopia, your privacy and data security are fundamental to our operations. This comprehensive Privacy Policy outlines our unwavering commitment to protecting your personal information through advanced security measures, transparent data practices, and strict compliance with international privacy standards. We believe that trust is earned through transparency and consistent protection of your rights.

Data Collection and Processing

Personal Information Collection

To provide you with secure and personalized gaming services, we collect the following categories of personal information:

  • Identity information (full name, government ID, date of birth for age verification)
  • Contact details (email address, phone number, residential address)
  • Financial information (banking details, payment method preferences, transaction history)
  • Gaming preferences and activity data (game choices, session duration, betting patterns)
  • Communication records (support interactions, feedback, complaints)

Technical and Behavioral Data

We automatically collect technical and behavioral information to enhance security and improve your experience:

  • Device and network information (IP address, device ID, browser fingerprint)
  • System specifications (operating system, browser version, screen resolution)
  • Usage analytics (page views, session duration, click patterns, navigation paths)
  • Performance metrics (loading times, error logs, system performance data)
  • Security-related data (login attempts, suspicious activity patterns, fraud indicators)

Purpose and Legal Basis for Data Processing

We process your personal information based on legitimate business interests, legal obligations, and your consent for the following purposes:

  • Account Services: Account creation, management, and personalized gaming experiences
  • Regulatory Compliance: Age verification, identity confirmation, and anti-money laundering checks
  • Financial Operations: Secure payment processing, transaction monitoring, and fraud prevention
  • Customer Excellence: 24/7 support, issue resolution, and service improvement
  • Security Enhancement: Advanced threat detection, unauthorized access prevention, and system protection
  • Player Welfare: Responsible gaming monitoring, addiction prevention, and support services
  • Legal Requirements: Regulatory reporting, audit compliance, and law enforcement cooperation

Enterprise-Grade Data Security

We employ military-grade security infrastructure to protect your information:

  • 256-bit SSL/TLS encryption for all data transmission and storage
  • Multi-layered firewall protection and intrusion detection systems
  • Advanced access controls with multi-factor authentication
  • Continuous security monitoring with AI-powered threat detection
  • Regular penetration testing and vulnerability assessments
  • Comprehensive staff training on data protection and privacy compliance
  • Secure data centers with biometric access controls and 24/7 monitoring

Limited and Secure Information Sharing

We maintain strict confidentiality and never sell your personal information. Information sharing occurs only under these specific circumstances:

  • With your explicit, informed consent for specific purposes
  • Legal compliance with court orders, regulatory requirements, or law enforcement requests
  • Protection of rights, property, or safety of users and the platform
  • Trusted service providers bound by strict confidentiality agreements
  • Business transfers with successor entities maintaining equivalent protection standards
  • Fraud prevention and security investigations with authorized partners

Advanced Cookie and Tracking Technologies

We utilize sophisticated tracking technologies to enhance your experience and security:

  • Essential cookies for platform functionality and security
  • Performance cookies for website optimization and speed improvement
  • Analytics cookies for understanding user behavior and preferences
  • Personalization cookies for customized gaming experiences
  • Security cookies for fraud detection and account protection

You have complete control over cookie preferences through our cookie management center and browser settings.

Your Comprehensive Privacy Rights

As a valued member of Chicken Road Ethiopia, you enjoy extensive privacy rights:

  • Access Rights: Complete access to all your personal information and processing activities
  • Correction Rights: Request correction of any inaccurate or outdated information
  • Erasure Rights: Request deletion of personal data under specific circumstances
  • Objection Rights: Object to processing based on legitimate interests or marketing
  • Portability Rights: Receive your data in a structured, machine-readable format
  • Consent Withdrawal: Withdraw consent for consent-based processing at any time
  • Restriction Rights: Request limitation of processing under certain conditions

Strategic Data Retention Policy

We maintain your information for optimal periods based on purpose and legal requirements:

  • Active Accounts: Data retained while your account remains active and for 7 years post-closure
  • Financial Records: Transaction data retained for 10 years for regulatory compliance
  • Security Data: Fraud prevention and security logs retained for 5 years
  • Marketing Data: Marketing preferences retained until consent withdrawal
  • Legal Requirements: Data retained as required by applicable laws and regulations

Secure International Data Transfers

Your data may be processed in secure facilities worldwide. All international transfers are protected by:

  • Standard Contractual Clauses approved by relevant authorities
  • Adequacy decisions for countries with equivalent protection
  • Binding Corporate Rules for intra-group transfers
  • Certification schemes and codes of conduct
  • Additional technical and organizational safeguards

Strict Age Verification and Minor Protection

Chicken Road Ethiopia maintains zero tolerance for underage access. Our comprehensive age verification system includes:

  • Mandatory age verification during registration
  • Advanced identity verification technologies
  • Continuous monitoring for suspicious age-related activity
  • Immediate account suspension and data deletion for underage users
  • Regular audits and compliance checks

Policy Updates and Notifications

We continuously improve our privacy practices and may update this policy. Significant changes will be communicated through:

  • Email notifications to all registered users
  • Prominent website announcements
  • In-app notifications and alerts
  • Updated "Last Modified" date with change summaries
  • 30-day advance notice for material changes

Privacy Support and Contact Information

Our dedicated privacy team is available to address all your data protection concerns:

Your privacy is our promise. We are committed to maintaining the highest international standards of data protection, continuously evolving our security measures, and ensuring your trust through transparent, responsible data practices.